Privacy policy

Privacy Policy

Last updated: June 30, 2026

This Privacy Policy describes how MTTR Racing (“MTTR Racing,” “we,” “us,” or “our”) collects, uses, stores, and shares personal information when you visit mttr-rc.com, make a purchase, contact us, submit a form, subscribe to communications, or otherwise use our online store and related services.

By using our website, you acknowledge that your personal information may be handled as described in this Privacy Policy.

Contact

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise your privacy rights, please contact us at:

MTTR Racing
Email: mttr.rcltd@gmail.com

Personal Information We Collect

The personal information we collect depends on how you interact with our website.

We may collect the following categories of information:

Device and Website Usage Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Time zone

  • Approximate location or country

  • Cookie identifiers

  • Pages and products viewed

  • Search terms

  • Referring website

  • Date and time of access

  • Shopping cart and checkout activity

  • How you interact with our website

We use this information to operate the website, improve performance, understand customer activity, prevent fraud, select the appropriate language or currency, and measure the effectiveness of marketing.

Order and Transaction Information

When you place or attempt to place an order, we may collect:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Products ordered

  • Order value

  • Currency

  • Payment status

  • Shipping method

  • Tracking information

  • Customs and delivery information

  • Order history

  • Communications relating to the order

Payment information is processed through our payment service providers, such as PayPal. MTTR Racing does not normally receive or store your complete payment card number or full payment account credentials.

Customer Service and Communication Information

When you contact us, submit a contact form, send a message, request support, or communicate about an order, we may collect:

  • Name

  • Email address

  • Telephone number

  • Order number

  • Message content

  • Product questions

  • Photographs, videos, or files you provide

  • Complaint, return, warranty, or technical support information

Marketing and Subscription Information

If you subscribe to product updates, restock notifications, promotional communications, or other marketing messages, we may collect:

  • Name

  • Email address

  • Communication preferences

  • Subscription status

  • Interaction with marketing emails or messages

You may unsubscribe from marketing communications at any time by using the unsubscribe option in the message or by contacting us.

How We Collect Personal Information

We collect personal information:

  • Directly from you when you place an order, submit a form, contact us, or provide information

  • Automatically through cookies, pixels, tags, log files, and similar technologies

  • From Shopify and applications connected to our Shopify store

  • From payment providers

  • From shipping carriers and tracking providers

  • From advertising, analytics, and social media platforms

  • From fraud prevention and security service providers

How We Use Personal Information

We may use personal information to:

  • Operate and maintain our online store

  • Display products, prices, language, and currency

  • Create and manage customer accounts

  • Process payments

  • Fulfill and ship orders

  • Prepare customs and shipping documents

  • Provide shipment tracking

  • Communicate about orders and deliveries

  • Provide customer service and technical support

  • Process returns, refunds, claims, or warranty requests

  • Detect and prevent fraud, abuse, and security incidents

  • Comply with accounting, tax, customs, legal, and regulatory obligations

  • Improve our website, products, and customer experience

  • Measure website traffic and marketing performance

  • Provide product updates, advertisements, or promotional communications where permitted

  • Protect the rights, property, and safety of MTTR Racing, our customers, and others

  • Establish, exercise, or defend legal claims

Shopify

Our online store is hosted and powered by Shopify.

Shopify processes certain personal information on our behalf to provide website hosting, checkout, order management, customer accounts, fraud prevention, analytics, and other e-commerce services.

Information processed through our store may be stored or handled by Shopify and its service providers in countries outside your place of residence.

Payments

Payments may be processed by third-party payment providers, including PayPal.

Payment providers may collect and process information such as your name, billing information, payment account details, transaction amount, device information, and fraud prevention information.

Payment providers process information under their own privacy policies and security procedures.

Shipping, Delivery, and Tracking

To fulfill and deliver orders, we may share necessary information with shipping carriers, postal services, customs authorities, fulfillment providers, and tracking services.

These providers may include:

  • DHL Express

  • FedEx

  • Track123

  • Postal and local delivery services

  • Customs brokers and government authorities

Information shared may include your name, address, telephone number, email address, order details, shipment value, customs information, and tracking number.

Carriers may contact you directly regarding delivery, customs clearance, import duties, taxes, or other shipment requirements.

Forms, Messages, and Popups

We may use Shopify Forms, Messaging, popup applications, banners, and similar tools to collect customer inquiries, contact details, subscriptions, and communication preferences.

Information entered into these tools may be processed by Shopify or the relevant application provider.

Currency Conversion and Location Information

We may use an automatic currency conversion application to display prices in a currency relevant to your location.

The application may process your IP address or approximate geographic location to determine an appropriate currency. It may also use cookies or browser storage to remember your selected currency while you browse the website.

The converted price displayed on the website may be an estimate. The final currency conversion and amount charged may depend on your payment provider, PayPal, bank, or card issuer.

Analytics and Advertising

We may use Shopify analytics and services provided through Google & YouTube and Facebook & Instagram to understand website use, measure advertising performance, and show relevant advertisements.

These services may collect or receive information such as:

  • IP address

  • Device and browser information

  • Cookie or advertising identifiers

  • Website visits

  • Product views

  • Searches

  • Cart activity

  • Checkout activity

  • Purchases

  • Advertising interactions

Depending on your location and privacy settings, non-essential analytics or advertising technologies may require your consent.

Google and Meta process information according to their own privacy policies and account settings.

Cookies and Similar Technologies

Cookies are small files or identifiers stored on your computer, mobile device, or browser.

We and our service providers may use cookies and similar technologies for:

  • Website operation

  • Shopping cart functions

  • Checkout and payment

  • Customer login

  • Security and fraud prevention

  • Language and currency preferences

  • Remembering privacy choices

  • Website analytics

  • Advertising measurement

  • Marketing and social media functions

Some cookies are necessary for the website to function. Other cookies, such as analytics or advertising cookies, may be optional depending on your location.

You may manage cookies through your browser settings and, where available, through the cookie or privacy preference controls displayed on our website.

Blocking certain cookies may affect website functionality, checkout, currency display, account access, or other features.

Sharing Personal Information

We may share personal information only as reasonably necessary with:

  • Shopify

  • PayPal and other payment providers

  • DHL, FedEx, postal operators, and other carriers

  • Track123 and shipment tracking providers

  • Google

  • Meta, Facebook, and Instagram

  • Website applications and service providers

  • Customer messaging, form, email, and popup service providers

  • Analytics and advertising providers

  • Fraud prevention and security providers

  • Accountants, professional advisers, insurers, and legal representatives

  • Customs, tax, regulatory, law enforcement, and government authorities

  • A buyer, successor, or related party in connection with a business transfer, merger, restructuring, or sale

We do not sell personal information for money.

Some advertising or analytics activities may be considered “sharing,” “targeted advertising,” or a “sale” under certain privacy laws, even when no money is exchanged. Where required, you may have the right to opt out through the privacy controls available on our website or by contacting us.

Legal Bases for Processing

Where applicable data protection law requires a legal basis, we may process personal information based on:

  • Your consent

  • The need to perform a contract with you, including processing and delivering an order

  • Compliance with legal obligations

  • Our legitimate interests, such as operating and improving our business, preventing fraud, and protecting our rights

  • The establishment, exercise, or defense of legal claims

  • Other legal grounds permitted by applicable law

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

  • The length of our customer relationship

  • Order fulfillment and customer support needs

  • Accounting and tax requirements

  • Customs and shipping requirements

  • Fraud prevention

  • Legal limitation periods

  • Dispute, return, warranty, or chargeback handling

  • Legal and regulatory obligations

We may retain certain transaction records even after a deletion request where retention is required or permitted by law.

International Data Transfers

MTTR Racing is based in Taiwan and serves customers internationally.

Your personal information may be transferred to, stored in, or processed in Taiwan and other countries where Shopify, PayPal, carriers, application providers, analytics providers, or other service providers operate.

Privacy and data protection laws in those countries may differ from the laws in your country.

Where required, appropriate safeguards may be used for international transfers of personal information.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee that personal information will always remain completely secure.

You are responsible for keeping your customer account password and login information confidential.

Your Privacy Rights

Depending on where you live, you may have the right to:

  • Know whether we process your personal information

  • Request access to your personal information

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information

  • Request restriction of processing

  • Object to certain processing

  • Withdraw consent where processing is based on consent

  • Request a portable copy of certain information

  • Opt out of targeted advertising or certain forms of data sharing

  • Lodge a complaint with a relevant privacy or data protection authority

These rights may be subject to legal limitations and exceptions.

To submit a privacy request, contact:

mttr.rcltd@gmail.com

We may need to verify your identity before completing a request. We may retain information where required for legal, tax, fraud prevention, contractual, or dispute-resolution purposes.

European Economic Area, United Kingdom, and Switzerland

If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have additional rights under applicable data protection law.

You may have the right to access, correct, delete, restrict, or object to the processing of your personal information, and to request data portability.

You may also withdraw consent at any time where consent is the legal basis for processing.

You have the right to lodge a complaint with the data protection authority in your country.

California and Other United States Privacy Rights

Residents of California and certain other United States jurisdictions may have rights concerning access, correction, deletion, portability, targeted advertising, and the sale or sharing of personal information.

MTTR Racing does not sell personal information for money.

Where applicable, requests may be submitted to mttr.rcltd@gmail.com. We will not discriminate against you for exercising a valid privacy right.

Children’s Privacy

Our website is not intended for children under 16 years of age.

We do not knowingly collect personal information directly from children under 16.

If you believe a child has provided personal information to us without appropriate consent, please contact us so that we can review and, where appropriate, delete the information.

Automated Processing and Fraud Prevention

Shopify, payment providers, and fraud prevention services may use automated systems to identify potentially fraudulent, suspicious, or unauthorized transactions.

These systems may temporarily block transactions, payment methods, accounts, devices, or IP addresses associated with suspected fraud or repeated failed payment attempts.

We do not intentionally use fully automated decision-making that produces significant legal effects on customers independently of our service providers’ fraud prevention systems.

Third-Party Websites and Services

Our website may contain links to websites, social media platforms, payment services, or other services operated by third parties.

We are not responsible for the privacy, security, or content practices of third-party websites or services. You should review their privacy policies before providing personal information.

Do Not Track

Some browsers offer a “Do Not Track” signal.

Because there is not a universally accepted standard for responding to these signals, our website may not respond to every Do Not Track request.

Where legally required, we will respond to recognized opt-out preference signals supported by our website platform or service providers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, applications, services, legal obligations, or privacy practices.

The updated version will be posted on this page with a revised “Last updated” date.

Complaints

If you have a concern about how we handle personal information, please contact us first at:

mttr.rcltd@gmail.com

We will review and respond to your concern as reasonably required.

Depending on your location, you may also have the right to submit a complaint to your local privacy or data protection authority.

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